Shipping & Returns

Shipping
Above and Beyond Design Limited aims to deliver all mainland UK orders within 7 working days. (Usually much quicker though.) Sometimes due to unforeseen circumstances such as severe weather or during busy times like Christmas, deliveries may take a little longer. If you have not received your delivery within 10 working days, please contact us on hello@aboveandbeyond.london

Above and Beyond Design Limited only ships to the UK, Europe, USA and Canada. All shipping costs are calculated at checkout. Please note that any import duties and taxes are your responsibility. If you are ordering from country outside this area, postage costs can be supplied on application. Please contact us on hello@aboveandbeyond.london to discuss further.

Risk and Ownership
The products will be at your risk from the time of delivery.

Legal ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges. Legal ownership of the products will immediately revert to us if we refund any such payment to you.

Our Refunds Policy
We really hope you love our products. If you are not entirely happy please notify us on hello@aboveandbeyond.london. You must return your unwanted products for a refund within 10 working days from the day you received the products. The products, including their original packaging, must be returned “as new” in a saleable condition. For all returns and refunds please obtain a proof of postage certificate from your Post Office as we cannot refund products damaged or lost in transit. We will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of the products in full. Unfortunately we cannot cover the cost of return postage. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.

Damaged products
Every product is thoroughly checked before it’s posted but if, in the unlikely instance, you do receive faulty products please contact us on hello@aboveandbeyond.london within 48 hours from receipt of your delivery letting us know whether you would like an exchange or a refund. We recommend you inspect your products as soon as they arrive. It is important when returning products that you obtain a proof of postage as we cannot refund items lost in transit. If you return a defective product to us and:

(a) you have elected a refund. We will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us; or

(b) you have elected an exchange. We will examine the returned product and will notify you of your exchange via e-mail within a reasonable period of time. We will usually dispatch the exchange to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to an exchange. We will refund any reasonable costs you incur in returning the item to us. 

We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.

Our returns address: Above and Beyond, 5 Saxony Court, 32A Geldeston Road, UK